FAQ Information

Welcome to our USA website, we now print and ship from the USA! For our Australian website, please see it HERE

Who is The Print Emporium?

See our 'About Us' page HERE for a little more about who we are, but in a nutshell we are an Australian based contemporary art brand launched in 2017 and now shipping to the USA /Canada from the USA!

Our aim is to deliver an ever-growing range of on trend, unique designer artwork. We have participated in leading industry trade exhibitions and events regularly work with decorators, designers, hotels, and retail shops, and also direct to the consumer via our website here.

Team support@theprintemporium.com or use our Contact Form.

Where do you produce your artwork?

The Print Emporium's artwork range is all proudly designed in-house in our home country of Australia, and when ordered on this website your print is custom printed and framed to-order in the USA!

We also have an Australian website, see HERE for our customers based in Australia.

We offer stretched ready-to-hang canvases, along with unframed or framed art prints. All our premium range (hand painted aesthetic) art prints are reprints from our original paintings, and we now sell high quality reprints as either a canvas or art print (framed options available). If you look up close you will see the brush strokes from our artists' brush.

We also have a photographic print collection with a mix of both exclusive prints we shoot ourselves in locations such as the Amalfi Coast in Italy, or Australia, plus offer a selection of curated photography prints.

We offer shipping via UPS within the United states, and UPS Standard to Canada for orders delivering to Canada.

Read about our process here: ABOUT OUR PROCESS

How long does it takes to ship? As we custom print and frame to order, please allow approximately 5-7 working days after receipt of your order to ship out. You will be notified by email once it ships and you will receive a tracking number. Please note in busier holiday periods (November and December) production and delivery may take longer, please expect this.

What ship methods do you offer?

All products can be shipped using one of the following standard shipping methods below.

UPS Ground Standard
UPS Standard to Canada

ABOUT OUR STRETCHED CANVAS ART PRINTS:

Stretched Canvas: a ready-to-hang canvas print which is stretched (canvas fabric) on a hardwood frame. There is also an option to add a box frame (Available in White and Black for a more premium gallery look. The finished dimensions for our canvas prints when they have this box floating around them, will be an additional 1.5 inches approximately to the listed size dimensions (height and width) due to this additional frame.

Hand-stretched around a hardwood frame
Pigment-based inkjet printing on high-quality 1.5" thick canvas
Available in a broad range of sizes
Please note there is no hanging hardware eg wire on the back of our canvas prints. This is because canvas prints should site flat/flush against the wall. As such simply hang your canvas on the wall on a nail or screw, using the canvas frame bars.

STRETCHED CANVAS PRINT SIZE INFO:

RECTANGLE:

11" x 14" x 1.5" Stretched; 12.5" x 15.5" x 2" With Box Frame
12" x 16" x 1.5" Stretched; 13.5" x 17.5" x 2" With Box Frame
16" x 20" x 1.5" Stretched; 17.5" x 21.5" x 2" With Box Frame
18" x 24" x 1.5" Stretched; 19.5" x 25.5" x 2" With Box Frame
24" x 30" x 1.5" Stretched; 25.5" x 31.5" x 2" With Box Frame
24" x 32" x 1.5" Stretched; 25.5" x 33.5" x 2" With Box Frame
30" x 40" x 1.5" Stretched; 31.5" x 41.5" x 2" With Box Frame
40" x 50" x 1.5" Stretched; 41.5" x 51.5" x 2" With Box Frame

SQUARE:

12" x 12" x 1.5" Stretched; 13.5" x 13.5" x 2" With Box Frame
16" x 16" x 1.5" Stretched; 17.5" x 17.5" x 2" With Box Frame
18" x 18" x 1.5" Stretched; 19.5" x 19.5" x 2" With Box Frame
20" x 20" x 1.5" Stretched; 21.5" x 21.5" x 2" With Box Frame
30" x 30" x 1.5" Stretched; 31.5" x 31.5" x 2" With Box Frame
33" x 33" x 1.5" Stretched; 34.5" x 34.5" x 2" With Box Frame
36" x 36" x 1.5" Stretched; 37.5" x 37.5" x 2" With Box Frame
40" x 40" x 1.5" Stretched; 41.5" x 41.5" x 2" With Box Frame
48" x 48" x 1.5" Stretched; 49.5" x 49.5" x 2" With Box Frame

ABOUT OUR ART PRINTS (ON PAPER):

Our art prints on paper are available either as an unframed print, or as a framed ready-to-hang print.

Our art prints are available either as a poster print (unframed) option, or as a framed ready-to-hang option.

Artwork is printed on acid-free matte finish 200gsm white paper using 12-ink set of colors
Options of unframed art print (print only) or a 0.75" (approx 20mm) wide Framed Contemporary Art Print in genuine timber (WHITE or BLACK) with or without a white matte (passe-partout) option.
Arrives with hanging hardware (cobra clip or sawtooth hanging for larger prints) for easy mounting on a nail or screw, on your wall (note: nail or screw not supplied).
Our unframed art prints (which arrived rolled) have an option of with or without white border look. Self white border is included in the overall dimensions, and range from 0.75" inches on each side, up to 2.5" for the largest size print. Detailed dimensions are listed below for each size.
Made in the USA.

We offer framed art prints in Black or White Contemporary wood frames.

There is hanging hardware on the back (cobra clip or a sawtooth for larger sizes) included for easy mounting on a nail or screw (not included). Unframed (print only) art prints are shipped rolled in a protective mailer tube.

If WITH MAT is selected, there is a single white mat board in the frame. If NO MAT is selected, then the print inside the frame runs edge-to-edge all the way to the frame edge, for a more modern look. All unframed art prints ship rolled.

For unframed prints, if WITH WHITE BORDER is selected then the overall size includes a white unprinted border look, and artwork appears smaller than if the NO WHITE BORDER option is selected (where artwork runs edge to edge on the paper). All unframed prints ship rolled.

For Framed Contemporary Art Prints, if WITH MAT is selected, there is a single white mat board (passe-partout) in the frame. If NO MAT is selected, then the print inside the frame runs edge-to-edge all the way to the frame edge, for a more modern look.

Our artwork sizing refers to the size of the paper (if unframed print shipped rolled) or the Plexiglass glaze if a framed art print is selected. If ordering a framed print the overall size is is slightly bigger due to a 0.75" wide frame. If a WITH MAT is selected, the artwork will appear smaller than if NO MAT is selected to accommodate the mount card matte insert.

The width of the matte ranges from 0.75" up to 2" for larger sizes. For example, a 18x24" inch Contemporary framed print WITH MAT will have a total frame size of 19.5" x 25.5", and an artwork print of 14" x 20". Or if a framed art print with NO MAT is selected, the total frame size of 19.5" x 25.5" and an artwork print of 18" x 24". Depth of frame is approx 0.75".

Note: for rectangle prints, the longer side being the longer side measurement as depicted in the product images on this listing. Therefore if you are viewing a portrait (tallways artwork) then then that is how it will arrive, and measurements would be 8" (wide) x 10" tall as example. Or if the artwork is listed as appearing horizontal landscape orientation, then 10" (wide) x 8" tall, as an example.

See detailed sizing information below.

Unframed Art Print (print-only shipped rolled) .

RECTANGLE (LANDSCAPE ORIENTATION) UNFRAMED ART PRINT:

8" x 10" unframed print:

WITH WHITE BORDER - artwork is 6.5 x 8.5", white border is 0.75" on each of the four sides.
NO WHITE BORDER - artwork fills 8" x 10"

11" x 14" unframed print:

WITH WHITE BORDER - artwork is 9 x 12", white border is 1" on each of the four sides.
NO WHITE BORDER - artwork fills 11" x 14"

16" x 20" unframed print:

WITH WHITE BORDER - artwork is 13.5 x 17.5 ", white border is 1.25" on each of the four sides.
NO WHITE BORDER - artwork fills 16" x 20"

18" x 24" unframed print:

WITH WHITE BORDER - artwork is 15" x 21", white border is 1.5" on each of the four sides.
NO WHITE BORDER - artwork fills 18" x 24"

20" x 30" unframed print:

WITH WHITE BORDER - artwork is 16.5 x 26.5", white border is 1.75" on each of the four sides.
NO WHITE BORDER - artwork fills 20" x 30"

24" x 36" unframed print:

WITH WHITE BORDER - artwork is 20" x 32", white border is 2" on each of the four sides.
NO WHITE BORDER - artwork fills 24" x 36"

30" x 40" unframed print:

WITH WHITE BORDER - artwork is 25.5" x 35.5", white border is 2.25" on each of the four sides.
NO WHITE BORDER - artwork fills 30" x 40"

36" x 48" unframed print:

WITH WHITE BORDER - artwork is 31" x 43", white border is 2.5" on each of the four sides.
NO WHITE BORDER - artwork fills 36" x 48"

SQUARE UNFRAMED ART PRINT:

12" x 12" unframed print:

WITH WHITE BORDER - artwork is 10.5 x 10.5", white border is 0.75" on each of the four sides.
NO WHITE BORDER - artwork fills 12" x 12"

16" x 16" unframed print:

WITH WHITE BORDER - artwork is 14 x 14", white border is 1" on each of the four sides.
NO WHITE BORDER - artwork fills 16" x 16"

18" x 18" unframed print:

WITH WHITE BORDER - artwork is 15.5 x 15.5", white border is 1.25" on each of the four sides.
NO WHITE BORDER - artwork fills 18" x 18"

20" x 20" unframed print:

WITH WHITE BORDER - artwork is 17 x 17", white border is 1.5" on each of the four sides.
NO WHITE BORDER - artwork fills 20" x 20"

24" x 24" unframed print:

WITH WHITE BORDER - artwork is 20.5 x 20.5", white border is 1.75" on each of the four sides.
NO WHITE BORDER - artwork fills 24" x 24"

Contemporary Framed Art Print:

(Note: If "WITH MATTE" is selected, the artwork will appear smaller than if "NO MATTE" is selected, as the artwork is scaled down to include the matte. See sizing below:

RECTANGLE (LANDSCAPE ORIENTATION) FRAMED ART PRINTS:

8" x 10" framed print selected:

WITH MATTE - finished framed size is 9.5" x 11.5", matte is 1" on each side, artwork is 6" x 8". Depth of frame is approx 0.75".
NO MATTE - finished framed size is 9.5" x 11.5", artwork is 8" x 10". Depth of frame is approx 0.75".

11" x 14" framed print selected:

WITH MATTE - finished framed size is 12.5" x 15.5", matte is 1.5" on each side, artwork is 8" x11". Depth of frame is approx 0.75".
NO MATTE - finished framed size is 12.5" x 15.5", artwork is 11" x 14". Depth of frame is approx 0.75".

16" x 20" framed print selected:

WITH MATTE - finished framed size is 17.5" x 21.5", matte is 2" on each side, artwork is 12" x16". Depth of frame is approx 0.75".
NO MATTE - finished framed size is 17.5" x 21.5", artwork is 16" x 20". Depth of frame is approx 0.75".

18" x 24" framed print selected:

WITH MATTE - finished framed size is 19.5" x 25.5", matte is 2" on each side, artwork is 14" x20". Depth of frame is approx 0.75".
NO MATTE - finished framed size is 19.5" x 25.5", artwork is 18" x 24". Depth of frame is approx 0.75".

20" x 30" framed print selected:

WITH MATTE - finished framed size is 21.5" x 31.5", matte is 2" on each side, artwork is 16" x26". Depth of frame is approx 0.75".
NO MATTE - finished framed size is 21.5" x 31.5", artwork is 20" x 30". Depth of frame is approx 0.75".

30" x 40" selected:

Please note this size is only available as an unframed print (no framing option available. Frame option coming soon, please email support@theprintemporium.com enquire.

36" x 48" framed print selected:

Please note this size is only available as an unframed print (no framing option available. Frame option coming soon, please email support@theprintemporium.com enquire.

Note: for rectangle prints, the longer side being the longer side measurement as depicted in the product images on this listing. Therefore if you are viewing a portrait (tallways artwork) then then that is how it will arrive, and measurements would be 8" (wide) x 10" tall as example. Or if the artwork is listed as appearing horizontal landscape orientation, then 10" (wide) x 8" tall, as an example.

SQUARE FRAMED ART PRINTS:

12" x 12" framed print selected:

WITH MATTE - finished framed size is 13.5" x 13.5", matte is 1.5" on each side, artwork is 9" x 9". Depth of frame is approx 0.75".
NO MATTE - finished framed size is 13.5" x 13.5", artwork is 12" x 12". Depth of frame is approx 0.75".

16" x 16" framed print selected:

WITH MATTE - finished framed size is 17.5" x 17.5", matte is 2" on each side, artwork is 12" x12". Depth of frame is approx 0.75".
NO MATTE - finished framed size is 17.5" x 17.5", artwork is 16" x 16". Depth of frame is approx 0.75".

18" x 18" framed print selected:

WITH MATTE - finished framed size is 19.5" x 19.5", matte is 2" on each side, artwork is 14” x14". Depth of frame is approx 0.75".
NO MATTE - finished framed size is 19.5" x 19.5", artwork is 18" x 18". Depth of frame is approx 0.75".

20" x 20" framed print selected:

WITH MATTE - finished framed size is 21.5" x 21.5", matte is 2" on each side, artwork is 16” x 16". Depth of frame is approx 0.75".
NO MATTE - finished framed size is 21.5" x 21.5", artwork is 20" x 20". Depth of frame is approx 0.75".

24" x 24" framed print selected:

WITH MATTE - finished framed size is 25.5" x 25.5", matte is 2" on each side, artwork is 20” x 20". Depth of frame is approx 0.75".
NO MATTE - finished framed size is 25.5" x 25.5", artwork is 24" x 24". Depth of frame is approx 0.75".

What forms of payment do you accept?

We accept payment through Paypal, American Express, Visa or Mastercard Credit Card. All options will be shown to you at checkout. We use Stripe powered by Shopify payments for our secure credit card payments

Do I receive a tracking number # once I place an order?

You sure do! We will advise your tracking number and carrier info once your order is dispatched. And should you wish to track your order you simply go to the Order Status section under your account. Or email support@theprintemporium.com and we can happily help you out with any q's you may have.

Once I have placed my order, can i change it or edit the shipping details

Once an order is placed, it is usually sent to our warehouse right away, so generally once it is placed, we likely cannot change it as we may have started production! However feel free to email us to check if it is possible to do so. If you ever need to edit your shipping details just let us know as soon as possible so we can update your details if you have not already seen a shipping notification email.

What is your returns policy?

As all items are custom made to order, therefore once an order is placed, it is not possible to be refunded for change of mind.

We will replace or return your item, however, if goods are delivered faulty, or not as clearly described on the website, or are different from a sample shown to you.

In the occasion you have received a damaged or incorrect item, please email us within 24 hours of the delivery of the goods to support@theprintemporium.com with a description and photos of the damage or issue, so we can discuss with you.

All returns (due to damage or incorrect item that arrived to you) that we have authorized as a return, we will send you a prepaid returns label to send the item back to us, which must be received in original condition and packaging.

Please note, if your return does not meet our Returns Policy it shall be returned to you & you will be liable for the return postage cost. This also is the case for any goods returned to us without pre-authorization and return approval.

Please note: E-Gift cards do not have an expiry date, and are non-refundable once purchased.

Got any other questions? Simply send us a CONTACT form message, or email us support@theprintemporium.com